Refund policy

Refund Policy (Refund & Return Policy)

Returns We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@sideoffice.co.jp. Please note that returns will need to be sent to the following address: Ases Akasaka Bldg 5F, 1-8-23 Akasaka, Chuo-ku, Fukuoka-shi, Fukuoka, 810-0042, Japan

Return Shipping Costs & Customs Duties If the return is due to a product defect or an error on our part, we will cover the return shipping costs. For returns based on personal preference or "change of mind," the customer is responsible for the return shipping costs. Additionally, any customs duties, taxes, or handling fees incurred during the return process for "change of mind" returns are the responsibility of the customer.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14-day Cooling Off Period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 to 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 20 business days have passed since we’ve approved your return, please contact us at info@sideoffice.co.jp.